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FAQ


Why haven't I received a confirmation email?

If you have not received an email automatically after you placed your order, then that means the email you provided to us was mistyped. Please contact us so that we can make the changes necessary.

I received a notification that my item is on its way but there haven't been any updates on the tracking link.

Please allow 24-72 hours for USPS to update their tracking information. If more than 72 hours have passed by and no updates are showing then please contact us!

Can I cancel my order?

No, cancellations are not permitted.

It's been more than 1 week and my order still hasn't arrived?

Make sure to read the description of the product you have ordered. All Personalized/Custom Jewelry products may take longer than the regular processing time.