We will ONLY issue refunds on items damaged in transit, and ONLY if we are unable to replace that item. We will require a photo of the damaged item. We will not issue refunds for items confiscated by your local Customs.
The customer is responsible
Cancellations are not permitted under any circumstances. Please be certain before placing your order. All orders begin fulfillment after the order has been placed.
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Make sure to provide your correct address so that you can receive your order. We are not responsible for orders that are delivered to the wrong address provided by the customer.
If you need to return an item due to damage by the shipper, please email us at firstname.lastname@example.org including a photo of the damaged item, and we will replace it at no additional cost to you.